At HealthView AI, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with the General Data Protection Regulation (GDPR) and other relevant EU laws. HealthView AI, an Estonian company, operates in a manner that prioritizes transparency, security, and trust.
1. Data We Collect
We collect personal data in order to provide you with our services efficiently and to continuously improve your experience. The types of data we collect include:
Personal Identification Information: Such as your name, email address, and phone number when you sign up for our services or subscribe for updates.
Health and Prescription Information: When you use our app to order compounded medications, we collect details relevant to processing your prescription.
Usage Data: Information on how you interact with our website or app, such as page visits, time spent, and interactions, is collected for analytical purposes to improve our services.
2. How We Use Your Data
We use the collected data to:
Provide you with personalized healthcare services.
Process and fulfill your orders of compounded medications.
Enhance your experience with our platform through improved functionality and user support.
Comply with applicable legal and regulatory requirements.
Communicate with you regarding updates, new features, promotions, or changes to our services.
We are fully committed to protecting your privacy, and your personal data is used solely to fulfill our services. We do not sell or share your personal information for commercial purposes.
3. Legal Basis for Processing Your Data
Our legal basis for processing your personal data includes:
Performance of a Contract: Processing is necessary for providing you with our services.
Consent: We rely on your consent for specific types of data processing, such as marketing communications.
Legal Obligations: Complying with the applicable laws in the EU, such as pharmacy regulations and healthcare data protection standards.
Legitimate Interest: Ensuring our service functions smoothly, improving our offerings, and safeguarding our platform.
4. How We Protect Your Data
We have implemented strict security measures to ensure the safety of your data:
Data Encryption: All personal data, including sensitive health information, is encrypted during transmission and storage.
Access Controls: Only authorized personnel have access to your personal information, and access is granted based on the necessity of fulfilling their role.
Data Minimization: We only collect and store data that is essential for providing our services.
5. Data Sharing
We only share your data in specific circumstances, which include:
With Partnered Pharmacies: To process and fulfill compounded medication prescriptions.
With Service Providers: Trusted third-party vendors that assist us in maintaining our platform and delivering our services, under strict confidentiality agreements.
Legal Requirements: When required by law or government authorities in accordance with EU regulations.
6. Your Rights
Under GDPR, you have the following rights:
Access: You have the right to request a copy of your personal data that we hold.
Correction: You can ask us to correct any information you believe is inaccurate or incomplete.
Erasure: You can request the deletion of your personal data under certain conditions ("right to be forgotten").
Restriction: You have the right to request the restriction of processing under specific conditions.
Portability: You can request to receive your data in a structured, machine-readable format.
Withdrawal of Consent: Where data processing is based on your consent, you can withdraw that consent at any time.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once no longer needed, your data will be securely deleted or anonymized.
8. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small data files that help us understand how users interact with our platform, enabling us to improve its functionality.
You have the right to manage cookie preferences and opt-out through your browser settings.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or the use of your personal data, please reach out to us:
HealthView AI OÜ
Sopruse pst. 100, Tallinn Estonia
Email: info@healthviewai.com
Phone: +372 123 4567
10. Changes to This Privacy Policy
We may occasionally update our Privacy Policy to reflect changes in our services or legal requirements. We encourage you to review this page periodically. Changes are effective when posted.