Terms of Service

1. Acceptance of Terms

By accessing or using the HealthView AI website ("Site") and related services ("Services"), you agree to comply with and be bound by these Terms of Service ("Terms"). Please read these Terms carefully. If you do not agree to these Terms, do not use our Site and Services.

2. Services Provided

HealthView AI offers a platform connecting users with compounding pharmacies for personalized medication solutions. Our Services include:

• Access to information about compounded medications.
• Tools for submitting and managing prescription orders.
• Communication channels with partnered pharmacies.

3. User Responsibilities

As a user, you agree to:

• Provide accurate and complete information when using our Services.
• Use the Site and Services in compliance with applicable laws and regulations.
• Refrain from engaging in any activity that may harm, disrupt, or interfere with the Site's security, infrastructure, or functionality.
• Refrain from using the Services for any unauthorized or unlawful purposes.

4. Account Registration

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

5. Privacy Policy

Your use of our Site and Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR). Please review our Privacy Policy for more details.

6. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, and software, is the property of HealthView AI or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works of any part of our content without prior written consent from HealthView AI.

7. Limitation of Liability

To the maximum extent permitted by applicable law, HealthView AI shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or Services. Our total liability to you for any claims arising out of or relating to the use of the Site or Services is limited to the amount you paid for accessing the Site, if any.

We will not exclude or limit liability for any damage or loss arising from death or personal injury caused by our negligence or fraud.

8. Consumer Rights

As an EU-based company, we respect your consumer rights as stipulated in the EU Consumer Rights Directive. You have the right to withdraw from a service agreement within 14 days from the date of conclusion, without providing a reason. Please contact us at info@custommedica.com if you wish to exercise this right.

9. Modifications to Terms

We reserve the right to modify these Terms at any time to reflect changes in our Services, legal requirements, or other operational adjustments. Any changes will be effective upon posting on the Site, and you will be notified of these changes via email if you have an active account. Continued use of the Site and Services after such changes constitutes your acceptance of the revised Terms.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Estonia, and applicable EU regulations. Any disputes arising from these Terms or your use of the Site shall be resolved through negotiations between the parties, and if an amicable solution is not reached, disputes shall be resolved by the courts of Estonia.

11. Complaints Procedure

If you have any complaints about our Services, you can contact us at the provided contact information. As an EU-based company, we are committed to attempting to resolve any disputes with you in good faith. You also have the right to use the EU's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/.

12. Contact Information